Privacy Policy






Latest Updated On: 2 July 2021




Dear High-Flyer,


Welcome to the Privacy Policy of Ferofly (formally registered as Ferofy Technologies Pvt. Ltd.). When you use our services, you’re trusting us with your information. Privacy is more than an issue of compliance – it is one of trust. At Ferofly, we understand this is a big responsibility and we work hard to protect your information, and put you in control. As a result, we have developed this Privacy Policy to enable you to better understand what information we collect, why we collect it, and how you can update, manage, export and delete your information.


The Policy applies to any person who is our customer, a vendor partner or a visitor to Ferofly’s website. You will be referred to as “you” or “Ferofly visitor” in this policy hereafter. This Policy will be applicable irrespective of your choice of device, whether you are using a computer, a mobile device or any other device to visit our platform and/or website.


If you have any questions or comments about the Privacy Policy, please contact us at relations@ferofly.com.



Use and Acceptance

By using Ferofly Platform and/or Ferofly Website, you agree to this Privacy Policy. If you do not accept this Privacy Policy, you must not use Ferofly Platform and/or Ferofly Website.



    A. We want you to understand the types of information we collect:

  1. Collection of Personal Information From You

    We consider “Personal Information” to include information that alone or when in combination with other information may be used to readily identify you or contact you, such as: Email address and phone number. It includes information that has been anonymized so that it does not allow a third party to easily identify a specific individual.


    Customers: Customers are required to raise requests for booking their respective trips. During the request booking process, Personal Information such as email address, mobile number, and any other relevant Personal Information may be required. We may also collect Personal Information that you post on social networking portals as well any comments/discussions you may provide in your feedback on the Ferofly Platform and/or Ferofly Website.



  2. Collection of Personal Information from Social Networking and Other Related Sites

    In the event that you access the Ferofly Platform/Website through social networking and other related websites such as Facebook, Google, Apple etc. you will be required to enter your login details along with granting us permission to access and collect your basic information such as name, profile picture, gender, networks, and any other information that is set to public on your account. In case that such information is not public, but you permit us to access this information, we will store this information along with other information pertaining to you.


    Please note that we have no control over the privacy policies of third party sites and have no say in how such sites may use or disclose your information. In case of any queries, we urge you to consult the privacy policies of such third party sites.



  3. Collection of Automatic Information and Other Third Party Tags

    We and our third party service providers log web browser information (e.g., IP addresses, your browser types or operating system, type of device that you use, etc.) and other usage information from our platform/website such as page view tallies, time spent on page, geographic location information, page browsing information, subject matter browsing information, etc.


    This information (including information collected by our third party service providers) will be used for Website Analytics, to assist us in determining and enhancing a Ferofly visitor’s experience, and to evaluate the success of our campaigns, and as otherwise described in this policy.


    We use third party pixel tags to collect information that is automatically generated as you use our services, including your anonymous usage statistics.




B. How we use the information that we collect

  • Our primary objective in collecting your Personal Information is to provide you with an enhanced experience when using our services by better understanding your needs.


    • The information is used by us to closely monitor the most used features of our service, and to determine which features to improve and where to offer or focus services, features and/or resources.

    • We also make use of this information to improve our service offerings, website content and navigation, prevent and detect frauds or abuse of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

    Ferofly may use the information collected for new and unanticipated uses not previously disclosed in our Policy. In such a case, we shall make conscious and reasonable efforts to provide notice and obtain the consent for any such uses as may be required by law.




C. How do we protect your information

  • Ferofly is committed to keep your personal information safe and secure from unauthorised access or unauthorised alterations, disclosure or destruction of information that we hold. We take the following security measures to protect your data –


    • Encryption of our services and data

    • Review our information collection, storage and processing practices, including physical security measures

    • Access control restrictions for personal information

    • Contractual confidentiality and processing agreements for employees and/or third parties who may require access to personal data; and internal policies setting out our data procedures and training for employees

    However, it is important to note that no security measures are 100% secure and Ferofly does not guarantee the same. We encourage you to take steps and ensure that no one has unauthorised access to sensitive information like your password, phone and computer information, among other things, signing off after using a shared computer, choosing a robust password and keeping your log-in information private.




D. Do we share your information with companies/third parties/government agencies

  • We at Ferofly understand that you do not want your personal information shared with other companies and therefore we do not sell it to others. We share information only as described below as subject to this Privacy Policy. We will ensure that your personal information that you provide to us is kept confidential and limit access to it to those who need it to conduct their business activities, except as otherwise permitted by applicable law.


    • Third party advertisers - We participate in third party ad networks that may display advertisements on other websites based on your visit to our Platform/Website as well as other websites. In order to provide and improve our services and to share relevant ads with you, we use and disclose to our advertising and analytics partners anonymized information that we collect, including cookie data, some log data and mobile data. These third party cookies and other technologies are governed by each third party’s specific Privacy Policy and not by Ferofly’s Privacy Policy. We provide these third-party advertisers with information about your usage of our site and our services, as well as aggregate or anonymized information about visitors of our site and users of our service.

    • Third party service providers - We may employ other companies and/or individuals to perform certain functions on our behalf. These may include but are not limited to fulfilling bookings, delivering packages, sending Emails, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links, and providing customer service. These service providers will have access to your personal information essential to perform their functions but may not use it for other purposes. They must process your personal information in accordance with this Privacy Policy and as permitted by the applicable law.

    • Protection of www.ferofly.com - In some cases, we release accounts and other personal information when we are required to comply with the law, and other agreements, or protect the rights, property or safety of www.ferofly.com, or users or others. This may include exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction. This does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that violates the commitments made in this Privacy Policy.

    • With your consent - Other than the circumstances mentioned above, you will receive a notice when personal information about you might go to third parties and you can choose whether you want to share the information or not



    E. Links to External Websites

  • The Ferofly Platform/Website may contain links to other websites or resources over which we do not have any control. These links do not constitute any endorsement by Ferofly of those external websites. By accepting the Privacy Policy, you acknowledge that Ferofly is providing these links to you only as convenience and further agree that Ferofly is not responsible for the content of such websites. We are not responsible for the protection and privacy or any personal information which you provide while visiting such external websites and are not governed by this Policy. Any use of these external websites is subject to the terms of use and Privacy Policy located on the links to external websites.



    F. How to delete/update your data

  • You can update your account information by simply logging into your Ferofly account and proceed to Update Profile. In the event of change in your personal information or if you no longer wish to utilize our service, you may correct, delete inaccuracies, or amend it by making the change to our member information page or by emailing us at relations@ferofly.com. Our team will respond to your access request within 30 days.

  • We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at relations@ferofly.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.



    G. Privacy Policy Updates

  • We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Latest Updated On” date at the top. Ferofly will post a notice of any material changes on our website, and where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review our Privacy Policy to stay up to date on how we use your information. Your continued use of our platform/website and/or continued provision of personal information to us will be subject to the terms of the then-current policy.


Happy 'Fero'-ing!